External – Aesthetic Flaws
Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of external, aesthetic defects, and in case they exist he has the right to refuse the receipt of the item and return it to the distributor otherwise to report the existence of aesthetic defects to deadline of ten (10) calendar days from the receipt of the item while in case of expiration of this deadline it loses all relevant rights and it is considered that the aesthetic defect was caused after delivery. In case of timely declaration, Clima-Net is obliged in a short time to replace this type with another, without the external, aesthetic defect. In case of unconditional receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.
This term applies to the shipment of goods to the address specified by the customer and does not apply to deliveries of items from the physical store, when the item is opened and checked by the customer upon delivery.
Product returns charged by Clima-Net.
Product returns are charged to Clima-Net
In all cases in which other than the sold are delivered, by type or quantity.
In case during delivery the item has packaging damaged, completely or for the most part.
In the event that the item is found to have a manufacturing defect (unless certified by an authorized repairer providing the warranty) or a lack of quality, that quality has previously been agreed in writing with Clima-Net.
In case of damaged packaging, the customer has the right not to accept the receipt of the product from the beginning and to request its replacement, after consultation with Clima-Net.
In cases of return charged by the company the products must be returned in the condition received by the customer and at the time agreed. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right of replacement under this term is lost.
In all cases the return of the product to be replaced should be done together with all the documents that accompanied the product (eg DAT, Retail Rep. Etc.) and its complete packaging (unless there is a defect which was later found out of delivery and the packaging does not exist or also in the case of a product whose packaging was received by distributors upon delivery of the item). The return of products charged by Clima-Net will be made either by Clima-Net personal and transport means or by courier, or in one of the stores maintained by Clima-Net with the brand “Clima-Net” nationwide choice of Clima-Net.
When returning the products, in case of a manufacturing defect or lack of written agreement and depending on the case, repair, replacement or cancellation of the transaction will take place if the customer legally rejects the two previous ones, provided that they have been previously received and the products are checked by Clima-Net, in case of cancellation, the refund to the customer will be made in the same way as their payment (ie by cash back in case the purchase was paid in cash, by cancellation of debit charge / credit card in case of purchase with debit of such card and so on) curated by Clima-Net. In particular, in case of debit of the market value by debit / credit card, Clima-Net’s obligation to return the amount is exhausted in the statement of cancellation of the transaction to a partner bank that serves the transactions of Clima-Net (which then, if the issuer of this debit / credit card does not happen, it will send the cancellation notice to the card issuer bank to cancel the charge based on the policy it applies and the contract it has. draw up with the client). Following this information to the cooperating bank, Clima-Net does not bear any responsibility for the time and manner of execution of the rebuttal, which is decided by the issuer of the debit / credit card bank which is regulated by the aforementioned contract of the bank with the customer.
In the case of payment in cash, if the customer had chosen the option “collection from the store”, the refund will be made by returning the money to him from the store where he received the product. The return will be made within fourteen (14) working days of both the product and the price (the last one from the day of the return of the product).
In case the products are returned damaged or incomplete, Clima-Net has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim. against the customer for the price received.
Product returns, which are considered defective upon delivery (DOA) at the charge of Clima-Net
In the event that a product (s) is found to be defective upon delivery to the customer (hereinafter referred to as DOA for short), the refund will also be charged to Clima-Net.
In this case, the return of the defective product (s) can be made either by the customer himself to any store maintained by Clima-Net with the trademark “Clima-Net”, or by sending him / them, charged Clima-Net with its collection costs, by means of its absolute choice and after consultation of the customer himself with the staff of Clima-Net.
The detection of the construction defect is always done with a technical inspection of the device.
In case of return of products (DOA), and provided that they have been previously received and checked by Clima-Net, the item will be replaced with a similar device (status and features, etc.), otherwise in case the customer refuses according to the replacement law, the money will be refunded to the customer, in the way he paid the purchase price (ie by cash back in case the purchase had been paid in cash, by cancellation of debit / credit card charge in case of purchase by debit debit / credit card etc.) curated by Clima-Net. In particular, in case of debit of the market value by debit / credit card, Clima-Net’s obligation to return the amount is exhausted in the statement of cancellation of the transaction to a partner bank that serves the transactions of Clima-Net (which then, if the issuer of this debit / credit card does not happen, it will send the cancellation notice to the card issuer bank to cancel the charge based on the policy it applies and the contract it has. draw up with the client). Following this information to the partner bank, Clima-Net does not bear any responsibility for the time and manner of execution of the rebuttal, decided by the issuer of the bank card or regulated by the aforementioned bank contract with the customer.
In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be refunded to him from the store where he received the product.
The return will be made no later than fourteen (14) working days of both the product and the price (the return of the price in the above ways within fourteen -14- days from the return of the product to Clima-Net).
If the customer has purchased a product that has been deemed defective upon delivery (DOA), and has the right to return it at the expense of Clima-Net, as specified above, then he can return to Clima-Net, and its complementary products kind of it.
Right to withdraw
From the day of submission of the customer’s order until the expiration of fourteen (14) calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first, the customer is entitled to withdraw from the sale.
This withdrawal is unjustified and at no charge to the customer and if the item has already been delivered the customer must return the product unused, exactly in the condition in which it was received, with all its parts, the accompanying forms and the packaging. of in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item. Withdrawal does not mean in case the customer has used or activated the item at least once in which case the product is now considered used.
The withdrawal statement is filed in writing or electronically and Clima-Net is obliged to send a confirmation of receipt of the withdrawal statement as soon as it arrives. A sample printed withdrawal statement can be found here.
Following the withdrawal statement, Clima-Net is obliged to return the price it received.
The refund to the customer will be made in case the purchase was paid by debit / credit card as follows: Clima-Net will be obliged to inform the bank with which it cooperates for the processing of these transactions, for the cancellation of transaction (in which case, if the issuer of the debit / credit card itself does not receive it, it will send the cancellation notice to the card issuer, a bank to cancel the charge based on the policy in each case it also applies the contract it has drawn up with the client). Following this information to the cooperating bank, Clima-Net does not bear any responsibility for the time and manner of execution of the rebuttal, which is decided by the issuer of the bank card and is regulated by the aforementioned contract of the bank with the customer.
In the case of payment in cash, if the customer had chosen the option “collection from the store”, the price will be refunded by returning the amount to him from the store where he received the product.
The return will be made no later than fourteen (14) working days of both the product and the price (of the latter, within fourteen -14- days from the return of the product).
Delivery costs are not refundable only if the customer had chosen a delivery method other than the cheapest standard delivery method offered by Clima-Net. The customer is also obliged (unless the supplier has offered to pick up the goods himself) to return the products within 14 calendar days from the day on which he notified the withdrawal.
Clima-Net reserves the right to reject the withdrawal statement if the item is not offered for return legally and properly, ie in the condition in which it was delivered and not used. The customer, if Clima-Net in its sole discretion and by way of derogation, accepts a return of a used item in view of withdrawal, is responsible to compensate the company for the reasonable reduction of the value of the item, due to its use. Clima-Net is entitled to agree with the customer its compensation even with mutual compensation. In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement. If the consumer exercises the right of withdrawal, any concluded contracts expire automatically, at no cost to the customer.
Exceptions to retreat
There is NO retreat to:
Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier
Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery,
Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.
Safe products – Warranty terms
The products available from Clima-Net are durable products that have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration, in the Greek language, where this is mandatory by law. The warranty form, if provided, always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free troubleshooting, provided that the following conditions are met:
Have the dealership guarantee and proof of purchase of the device.
The fixed components of the device (Serial No.) have not been altered
Do not exclude damage based on the manufacturer’s warranty form