General Terms and Conditions
The Company with the name “VOURLIAS ALEXIOS” and the address “Climanet – Amcorhellas” welcomes you to its website https://clima-net.gr (online store selling products and services via the Internet), through which you can to be informed about its products and services and to place your online order remotely. The present terms of operation and use of the website are fully compatible with the current European and Greek law, while the User who visits the website acknowledges that he has received full knowledge of them, accepts them expressly and unconditionally and undertakes the obligation to comply with them. In the context of compliance with article 4 of the p.d. 131/2003, the Company informs you of the following: Headquarters: Veikou 77 & Tralleon 145B Galatsi Attica 144 46, No. Register of the Chamber of Commerce: … , A.F.M.: … (of the company), D.O.Y.: … , TEL.: +30 210 2138000, Contact E-mail: info@clima-net.gr & info @amcorhellas.gr
The following terms and conditions apply to the use of the said online store, which is located at https://clima-net.gr. Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the terms below, which are formulated below without any exception. If a user does not agree with these terms, then he must refrain from using the online store and from any transaction with it.
E-SHOP service
E-SHOP Service Users can freely navigate our online store website. The possibility of placing an order and purchasing products (“Service”) is exclusively available to legally competent users, in accordance with Greek Law. In case of an order by a legally incompetent person, the Company reserves the right to have it executed by the person exercising guardianship or supervision. Products sold through the Website are intended solely for purchase by Users and not for resale. In case of violation of the above condition, the User is obliged to compensate the Company for any damage he may suffer as a result of his non-contractual behavior.
NEWSLETTER service
In the various parts of the site (footer, pop up windows etc.) you are given the opportunity to become a member of https://clima-net.gr, by filling in your e-mail in the corresponding fields and in this way you become a subscriber to its newsletter In case you wish to remove your e-mail from the list of recipients of the newsletters, you only have to click on the corresponding link that you will find at the bottom of each newsletter.
Intellectual Property Rights
The distinctive titles, trademarks (etc.), which are posted on the website, are property of the company. The company reserves the right to initiate civil, administrative and criminal legal actions against any violator of the relevant terms. All texts, plans, commercial and financial data, programs, clothing and other product designs, the format (layout) of https://clima-net.gr are the subject of intellectual property of the company and are protected by the relevant provisions of Greek Law, European and applicable international conventions on intellectual property. Therefore:
Α. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the true owner of the online store is prohibited.
Β. It is prohibited to reproduce, republish, upload, announce, disseminate or transmit or any other use of the content in any way or medium for commercial or other purposes, which is only permitted with the prior written consent of Vourlias Alexios or any other copyright holder.
C. The names, images, logos and distinctive features representing the online store https://clima-net.gr or third parties and their products or services are exclusive trademarks of the store or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be understood as a transfer or assignment of a license or right to use them.
Any illegal actions may constitute an infringement of the company’s intellectual property rights, which reserves the right to claim any positive and consequential damages caused to it in accordance with the provisions of current legislation.
Communication
In case you want to contact the customer service department, please fill out the special contact form or send us an e-mail to the addresses info@clima-net.gr & info@amcorhellas.gr. If you do not receive an immediate response to your request or you consider that your matter needs immediate service, you can then contact us by phone at +30.2102138000. In case you have a complaint regarding the processing of your order or for any other reason related to our online store, do not hesitate to contact us either by phone or by sending an e-mail to the addresses info@clima-net.gr & info @amcorhellas.gr.
Use – Cookies Policy
In this Cookies Policy you will find information about the use of cookies, which may be related to the processing of personal data,
therefore we recommend that you refer to our Privacy Policy, which is accessible on our site, if you want information about how we use the personal data of our customers and users, how to exercise your rights, etc.
INFORMATION ABOUT COOKIES
1. What are Cookies?
A cookie is a small text file that a website, application or other platform stores on your computer, tablet, smartphone or any other similar device with information about your browsing or usage, like a tag that identifies the device Cookies are necessary for example to facilitate browsing and to know how users interact with the platforms so that they can be improved. They are also very useful to be able to offer ads according to the user’s preferences, as well as for other purposes that will be discussed later. Cookies do not harm your computer or device. When we talk about “Cookies” we also refer to other similar technologies for installing and/or collecting information on or on your device (such as flash cookies, web beacons or bugs, pixels,
HTML5 local storage and SDK technologies for application formats). The term “Cookies” also applies to the use of fingerprinting techniques, i.e. those techniques of combining information that help us recognize your device. Sometimes these technologies work together
cookies to collect and store information, either to provide you with specific features or services on our Platform, or to show you advertisements on third-party platforms, taking into account your browsing experience. This explanation is a general sample of what Cookies mean for informational purposes only. The Cookies we use in a specific way are detailed in the cookie settings table accessible on our Platform.
2. What types of Cookies are there?
Please refer to this section which provides a general overview of the type of Cookies that can be used in an online environment. Depending on the owner of the Cookies, they can be classified into:
a. Own cookies: These are those sent to the user’s computer or device from a computer or domain managed by the publisher itself and from which the platform or service requested by the user is offered.
b. Third-party cookies: These are those sent to the user’s computer or device from a computer or domain not managed by the publisher, but by another entity that processes the data obtained through cookies.
Depending on the purpose of the Cookie, they can be classified into:
a. Strictly necessary (technical) cookies: These are those that allow the user to browse a website, a platform or an application and use the different options or services available in them, such as for example traffic control, data recognition or session, accessing restricted sections or content, reminding the elements that make up an order, performing the purchase process of an order, managing payment, checking fraud that
related to the security of the service, the use of security information while browsing, submitting a request to register or participate in an event, storing content for transmission of video or audio files, enabling dynamic content (eg, loading animation of text or The technical ones
cookies, because they are absolutely necessary, are received by default when they allow the display of the platform or the provision of the service requested by the user.
b. Functionality or personalization cookies: These cookies are those that allow information to be stored, so that the user can access the service or the platform with specific features that can differentiate his experience from that of other users, such as, e.g. , the language, the number of results that will be displayed when the user makes a search, the appearance or content of the service
depending on the type of browser used by the user or the region from which the service is accessed, etc. Failure to accept these Cookies may result in slow website performance or poorly tailored suggestions.
c. Analysis cookies: These allow the quantification of the number of users, the sections visited on the platform and the way in which they interact with it, in order to carry out the measurement and statistical analysis of the use made by users, in order to
d. Behavioral advertising cookies: These are those that store information about the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertisements based on it. These cookies allow the management, in the most efficient way possible, of the advertising spaces that the editor may have included directly or in collaboration with third parties.
3. What are cookies used for on our site?
The main goal of our Cookies is to make your browsing experience more comfortable and efficient. For example, they are used to remember your preferences (language, etc.) both during
of the tour as well as on future visits. We also use our Cookies to continuously improve our services, as well as to be able to offer personalized advertising based on your browsing habits. The information collected in Cookies also allows us to improve our Platform by evaluating statistical data and usage patterns (number of visits, sections with the most visits, visit time, etc.), to know in a statistical way how users interact with the site in order to to improve our services, as well as to adapt the site to your individual interests, speed up searches, etc. In any case, we never store sensitive information such as passwords, credit or debit card details, etc. in the Cookies we use.
4. How can I manage the use of Cookies on this Platform?
In the Cookies settings panel, accessible at any time on our site, you can have all the information about the Cookies used by this Platform, together with information about the purpose, duration and management (by the same the
from third parties) per one of them, so that you can manage the activation and deactivation of the use of these Cookies that are not absolutely necessary for the operation of the site. Alternatively, while browsing the Internet, you can disable the use of Cookies at
your browser. This possibility to avoid the use of Cookies can be implemented at any time. Please note that both the management of the Cookies settings panel and your choice to reject Cookies are done in a specific way for each browser you use. Therefore, if you choose to set Cookies in one way on one device and want your choice to apply similarly on another, you must enable the same option for the other device.
5. Who uses the information stored in Cookies?
The information stored in Cookies on our site is used exclusively by us.
SPECIAL TERMS OF USE
1. Conclusion of a Contract
This Agreement covers exclusively every sale of products through the website https://clima-net.gr. Every user who enters and uses the services of the online store is deemed to consent and unconditionally accept the terms set forth herein without any exception.
If a user does not agree with these terms, he must refrain from using the online store and from any transaction with it. Sending any order implies acceptance of this Agreement and all its terms.
The store https://clima-net.gr in good faith is not responsible and is not bound for any errors in characteristics, photos and prices of products listed on the website https://clima-net.gr and cannot ensure that there will be errors from any cause when entering and/or updating the features and/or price of a product.
The buyer is solely responsible for:
a) for the selection of his Product and its suitability for his purposes and
b) for the postal costs of sending the products as defined below.
The products sold in the store are manufactured to be available in the EU. The main technical characteristics and other details of the products sold are available and each user/customer can find them by following the search instructions listed on our websites.
Retail prices are listed next to each product and include VAT.
For the areas of Greece where reduced VAT rates apply. in accordance with the law and if your order is made with an invoice, then the prices of the products are lower than those listed under reduced VAT. The store reserves the right to adjust the prices, reserving for any errors when entering the prices.
In the context of good faith and for the protection of users – customers, if they find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact the store by phone at the number + 30 210 2138000 or by sending an e-mail to the addresses info@clima-net.gr & info@amcorhellas.gr.
2. Ordering Method
All orders are received in writing, via the internet, by completing and sending the relevant Order Form, which appears on the website https://clima-net.gr and are binding only if accepted by the store. The user – customer is informed, regarding the acceptance or not – by the store – of his orders, from the order status that he will receive with the Registration Confirmation and which is sent by e-mail after submitting the order. He is also obliged to check the Registration Confirmation and immediately inform the store (at the latest within 24 hours from the time of receiving the Registration Confirmation electronic notification) in writing of any error, otherwise the information stated in the Registration Confirmation will be applied to this Agreement.
3. Cancellation of order
Depending on the stage of development of the relevant order, the user – customer will be informed about the options he has. Any change or cancellation of the order will not be valid without our prior acceptance and in any case the user – customer will be responsible for damages caused by the cancellation of the order.
4. Shipping Methods – Delivery – Ownership
The products of our online store are either sent anywhere within the Greek Territory (except for areas where the cooperating courier company does not provide services) or picked up from our store at 77 Veikou Street & 145B Tralleon Street, Galatsi Attica 144 46.
In particular, the user-customer can pick up his order from our store at 77 Veikou Street & 145B Tralleon Street, Galatsi Attica 144 46, on the day and time to be determined after telephone consultation, paying the purchase price in cash or credit card, upon receipt of the products from our store in question. In any case, it is a necessary condition that the advance payment has been made.
In the event that the customer only wishes the delivery of the product by the courier service, then it will be served during the corresponding days and hours of service of the service in question. If the customer wishes in addition to the delivery and installation by our authorized workshops, then these will be carried out every day, excluding Saturdays, Sundays, holidays as well as outside the period from August 10th to August 25th.
The shipping cost is determined for the items to be handled by the partner courier company and is made known to the customer-user by selecting the appropriate field when filling out the order form.
These charges apply to areas that are not characterized by the cooperating courier company as “inaccessible”. For areas that are outside the service network (courier) and characterized as hard to reach, then the shipping costs will vary. You will be informed of the fact that your area is considered inaccessible in writing and within a period of approximately 48 hours and therefore of the cost of transportation after the Order Entry Confirmation.
If the user – customer does not agree with the transport cost, he is entitled – within 24 hours from the time of receiving the relevant information – to request in writing (by fax or e-mail) the correction or cancellation of the order. The expiry of this deadline will be proof of the agreement and acceptance by the user – customer of the transport costs. The delivery time stated in the Registration Confirmation is approximate. The store will make every effort to ship the products within ten (10) business days (Monday to Friday), while in any case the delivery is due no later than thirty (30) days after receiving the order from the store, unless there is an important reason (eg a problem with the availability of the item) and this has been communicated from the beginning to the customer placing the order or another reason that constitutes an event of force majeure.
For products whose availability is “MADE TO ORDER” and provided that they can be ordered from the store’s suppliers, the delivery time will be approximated in the relevant list. The place of delivery is indicated on the Registration Confirmation.
Title to the Product is transferred upon full payment and risk is transferred upon delivery.
5. Warranty
Depending on the product, the terms of the written warranty attached to the product packaging will apply. The store does not independently provide a guarantee of good operation of the products sold, nor does it guarantee protection for third-party products, which are manufactured and/or assembled and which the store simply resells. For such products a warranty is given directly by the manufacturer.
The transport of the goods for repair and vice versa is at the responsibility and expense of the user – customer. In any case, the repair or replacement of a defective product or device is subject to the manufacturer’s warranty conditions, which the user-customer knows and accepts. The store mediates exclusively between the Customer and the Manufacturing Company for the repair or replacement of the defective product or device. The manufacturer at its sole option undertakes to repair or replace the product or device.
The start date of the warranty is defined as the date of sale of the product or device from the store. Repair outside the time of this warranty is solely borne by the user – customer. The store gives no guarantee for the suitability of the product or the device for a specific use.
The provisions of the Civil Code apply to dealing with defects or lack of agreed properties in the sold items. For a property to be considered contracted, it must be certified as such in writing by both parties.
Safe products – Warranty terms:
The products made available by Clima-Net are long-lasting products, which carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and by a written guarantee of good operation of a reasonable duration, in the Greek language in cases where this is required by law. The warranty form, if provided, always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, its local extent of validity, as well as the rights granted by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the repair of the problem free of charge, as long as the following conditions are met: a) there is the guarantee of the agency and proof of purchase of the device, b) they do not have the fixed data of the device (Serial No.) is altered, c) the damage is not excluded based on the manufacturer’s warranty form.
7. Force Majeure
Our online store https://clima-net.gr is not responsible for delays in execution (including delivery), which are due to cases that cannot be attributed to its fault or are due to force majeure and will therefore be entitled to an extension of time execution. Examples include strikes, acts of terrorism, war, supplier/transportation/production problems, currency fluctuations, governmental or legislative acts and natural disasters. If such incidents last more than two (2) months, this Agreement may be terminated by either party without compensation.
8. Methods of Payment
The products or services, prices, shipping terms (place, time, etc.) are those listed in the Confirmation of Registration of your order. Payment is made before or upon delivery of the product and can be made with one of the following payment methods:
Α. Payment upon receipt of the products from the respective physical store – Cash on delivery.
Β1. By deposit to a bank account.
Bank Account Information:
Bank’s Name: …
IBAN: …
Beneficiary: …
In this case, your order will be sent after you send us an email to the address info@clima-net.gr & info@amcorhellas.gr the registered deposit, in which the order number must be mentioned as a reason (the delivery time depends on the date the deposit was sent).
Β2. By credit, debit or prepaid card charge.
In the order form you should fill in the requested details of your credit card, which you are the beneficiary of, for which you are the only responsible for the correct recording and the truth of these. The use of a third party credit card is not permitted. The charge will be made as long as its validity is checked, the data is certified and the balance is available, so that it covers the value of your order. In the event that the said transaction is rejected by the relevant Bank or the relevant network, then the purchase is not carried out. The Company bears no responsibility in case of illegal use of credit cards. Transactions carried out through credit cards take place in the Bank’s secure encrypted environment. In the event that your order cannot be completed due to an unsuccessful charge to your credit card by the bank, you can contact customer service so that your order can be routed through a different payment method.
C. Payment through PayPal. If you wish to make your purchases via PayPal, all you have to do is select PayPal as a payment method when completing your Order. After doing this, you will be taken to the PayPal page where you will need to enter your PayPal account information. Once your order amount is registered with us, your order will be shipped. Transferring money from your account to us usually takes a few minutes.
The document issued for your order may be a retail receipt or a sales invoice. Invoices are issued to companies and self-employed professionals, as long as they fill in the following information when placing their order: Company Name, Company Name, Registered Office, Head Office and Profession.
9. Modification of the terms hereof
The store reserves the right to modify or renew the terms and conditions of transactions. The modification or renewal will be effective from the moment of the relevant update of this text for any change.
10. Applicable Law – Jurisdiction
This Agreement shall be governed by Greek Law, in particular the laws governing matters relating to electronic commerce, distance selling and consumer protection, and shall be subject to the exclusive jurisdiction of the Courts of Athens.
11. Various terms
The Company reserves the right to modify these terms at any time, which will be announced on the Website within a reasonable period of time. In any case, the conditions posted on the date of the order will apply to the User. The Company also reserves the right to discontinue at any time and without notice part or all of the services provided by the Website. The non-exercise of any of the Company’s rights deriving from these conditions does not in any case imply a waiver of them.[/vc_column_text][/vc_column][/vc_row]